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CrowdStrike Software Update Outage

A CrowdStrike software update caused outages for Microsoft Windows users worldwide. Reach out to your usual Marsh contact or a regional cyber specialist if impacted.

A CrowdStrike software update caused outages for millions of users of Microsoft Windows devices worldwide.

If you believe the outage has impacted your business, we urge you to reach out to your Marsh contact or one of our cyber specialists as soon as possible.

Here are the ways we can help if you may have been directly or indirectly impacted.

Insurance coverage/recovery
  • Submitting a notice of circumstance or claim against your cyber insurance and other relevant policies.
  • Reviewing your current cyber insurance and related policies.
  • Identifying specific operational impacts and tracking actual costs incurred.
Event management
  • Engaging technical assistance for your organization, your customers, or your upstream customers.
  • Supporting crisis management and communications.

We will continue to monitor the situation and will keep you apprised of further developments.

Webcast replays

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Replay: Strengthening resilience following the July 19 global tech outage

Click through the play bar to view and jump to specific chapters.

Contact information

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Zi Lim

Senior Vice President, Principal, Head of Claims, Hong Kong & Macau

+65 98370851

zi.lim@marsh.com

Tim Percival

Head of Cyber Advisory, Asia

Sean Letz

Asia Cyber Leader

+65 91011306

sean.letz@marsh.com