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Operational Assessment

Helping organizations improve efficiency, maximize outcomes, and streamline processes.

In today's challenging economic landscape, organizations are seeking ways to optimize their claims operations and drive improved outcomes. At Marsh, we understand that the way you oversee claims can significantly impact your bottom line. That's why we offer our comprehensive Operational Assessment, designed to identify potential gaps and inefficiencies in your claims and risk management processes, and provide tailored solutions to help address them.

Uncover opportunities for improvement

Our team of specialists can conduct a customized and thorough analysis of both your internal and external processes. Through a comprehensive review of internal documents and interviews with your stakeholders, we gather in-depth information to better understand your processes and identify points of improvement. This allows us to create a written report with findings and recommendations for targeted solutions.

Tailored solutions for your organization

We believe in working closely with you to define your desired future state and create a comprehensive roadmap for implementation. Our team can help you potentially reduce retained losses, develop strategies with the goal of lowering loss costs, reorganize following an acquisition or divestiture, and restructure program oversight. We can also evaluate your current third-party administrator (TPA) program and manage the request for proposal (RFP) process for new vendor selection.

Effective communication and ongoing support

Our team is always available to answer your questions and help you navigate the implementation of our recommendations. Throughout the process, we prioritize regular communication to keep you updated on our progress. These discussions provide critical information to improve our analytic output, allowing us to identify strengths, weaknesses, and gaps more effectively.

The benefits of working with Marsh

By partnering with Marsh, you gain access to a team of specialists dedicated to optimizing your claims management. Our Operational Assessment helps you design a strategically focused oversight program, align your processes with generally accepted industry best practices, define roles and responsibilities for improved efficiency, and fully utilize the capabilities of key program stakeholders. With Marsh, you can enhance the effectiveness of return-to-work programs, improve clarity around risk management roles and responsibilities, and document or refine policies, procedures, and workflows.

Unlock the potential of your claims operations with Marsh's Operational Assessment. Contact us today to learn how we can help you improve efficiency, maximize outcomes, and streamline processes for better claims management.

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