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ClearSight Help and Support

If you have reached this page due to an issue with ClearSight, please select a contact from the list provided per region for assistance.

If you have reached this page due to an issue with ClearSight, please select contact below relating to your region and they will assist you:

 

Region/Country (Line of Business) ClearSight Instance Marsh ClearSight Support Contact
Asia MARSHASIA (M425) CS-Support.Asia@marsh.com
Pacific M619 Matthew.Kermeen@marsh.com
United States MCLAIM (M600) TBC
UK & Ireland M235 helpme@riskonnect.com
Continential Europe M655 TBC
Middle East and Africa M652 Sila.Gibson@mmc.com
Christiaan.Jordan@Marsh.com
Germany (Medical) M062 Clemens.krausse@marsh.com
Robert.poremba@mmc.com
France L546 TBC
Hungary M486 Zsuzsa.Fogarasi@marsh.com,
+36 20 330 63 63
Gabor.Kovacs@mmc.com,
+36 20 960 95 40
Italy S510 clearsight.italy@marsh.com
Italy (Healthcare) H510 clearsight.italy@marsh.com
UK Sports and Events G454 Richard.N.Tolley@marsh.com
UK Construction M330 Ian.Ferrin@marsh.com
Phil.Dodd@marsh.com
UK FinPro M638 Laura.Dinwiddie@marsh.com
Iain.Frakes@marsh.com
Argentina L652 cristina.lizos@mmc.com
Sergio.Moreyra@mmc.com
Brazil L652 Karine.Nascimento@gsc.com.br
Wellington.Alves@marsh.com
Chile L652 eduardo.rubinos@mmc.com
Juan-Pablo.Gonzalez@mmc.com
Colombia L652 William.Gallego@marsh.com
Mexico L652 German.Valencia@marsh.com
Nely.Cervantes@marsh.com
Jesus.D.Hernandez@marsh.com
Panama L652 Jairo.Corredor@mmc.com
Puerto Rico L652 Jairo.Corredor@mmc.com
Dominican Republic L652 Jairo.Corredor@mmc.com
Venezuela L652 Enrique.Camelo@mmc.com

Common errors and action required:

Error detail Possible cause(s) Resolution

We were unable to authenticate your information. Please contact your application administrator

Single Sign-On Authentication Failed Your account in ClearSight may be disabled The contact above can reactivate your account
User with e-mail: <email address> is not found on the system Either you are not setup in ClearSight
Your Email address in ClearSight is not the same as the one provisioned in Okta 
The contact above can align the email in Okta and ClearSight to the same one