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How a digital certificate of insurance solution benefits PEOs

Professional employer organizations can use new digital solutions to offer clients on-demand, self-service access to their certificates of insurance.

06/21/2024

Professional employer organizations (PEOs) have a lot on their plates. In addition to providing payroll management, tax administration, and regulatory compliance assistance, they must also ensure their clients have proof of state-mandated insurance coverages, like workers' compensation.

Managing the constant influx of requests from clients for their insurance certificates can sometimes be overwhelming for PEOs, leading to friction and frustration. Without huge internal teams working around the clock, it may be impossible to deliver these documents in a timely fashion.

Although providing clients access to their workers’ compensation certificates of insurance is a core function of most PEOs, the benefits of streamlining this process are often overlooked. According to the National Association of Professional Employer Organizations (NAPEO), there are currently over 500 PEOs in the United States. In this competitive landscape, it is crucial for PEOs to optimize their core functions to improve client satisfaction and promote long-term growth.

Fortunately, PEOs can put themselves ahead of their peers by leveraging new digital solutions that offer a simplified way to provide clients with on-demand, self-service access to their insurance certificates.

What a digital solution can offer PEOs:

  • On-demand certificates: Give your clients the option to download their own certificates whenever they need them —24 hours a day, seven days a week, 365 days a year.
  • Flexible delivery options: Provide clients the flexibility to choose how they want to receive and distribute their certificates, offering options such as email, mail, or direct download via a digital portal.
  • Promote organization: With a digital portal, clients can keep their certificates neatly organized within a singular digital hub, allowing seamless record-keeping and easy retrieval.
  • Automated file exchanges: Embrace automation and efficiency with speedy data file exchanges between your PEO, chosen insurance carrier, and clients.
  • Easy to login and access: If your digital solution provides the option for clients to seamlessly connect from their PEO account to the digital portal via single sign-on (SSO) integration, no separate usernames or passwords are required.

How PEOs may benefit:

  • Please your clients and boost satisfaction: Implementing a frictionless process for accessing certificates anytime, anywhere will likely enhance client satisfaction, improve retention, and promote long-term profitability.
  • Minimize human error and reduce liability: With a digital approach, reduce the risk of human error from manual data entry, in turn minimizing liability exposure for your PEO.
  • Streamline operations, reduce costs: With self-service capability, clients' constant requests for access to their certificates can be significantly reduced, freeing up your team's time to focus on other core business activities.
  • Efficient annual renewals: Simplify the annual renewal process by eliminating the need to manually email or mail newly issued certificates to all your clients.
  • Scale confidently: Assuredly expand your client base without necessarily needing to supplement your internal team to keep up with certificate requests.

By the numbers, Marsh’s digital solution for PEOs

93%

of certificates automatically generated in seconds

540,000

average number of documents produced each year per PEO

Learn more about our PEO solutions

Streamline insurance-related tasks, reduce administrative workload, and enhance client relationships with a tailored insurance program for PEOs.

Learn more

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