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Podcast

Transformation and risk podcast: Workforce and transformation

This episode highlights the transformational changes in healthcare and the importance of data in driving these changes.

In today’s rapidly evolving healthcare landscape, risk managers, finance, and HR professionals face unprecedented challenges. With increasing patient demands, workforce shortages, and financial pressures, the need for a strategic approach to workforce transformation has never been more critical. Are you prepared to navigate these complexities and ensure your organization thrives?

The podcast features John Drzik, a senior partner at Mercer, discussing the ongoing transformation in the healthcare industry and the associated risks. Joined by Nicole Francis and David Mitchell, the conversation focuses on several key topics:

Key points:

Workforce Challenges

Healthcare organizations are facing significant workforce shortages, requiring them to do more with less. This includes managing an increasing number of patients, many of whom are sicker, with a dwindling workforce and financial constraints.

Transformation Mandate

To address these challenges, healthcare leaders must rethink how work is delivered. This involves considering a national talent pool, redesigning job roles to maximize efficiency, and integrating technology, such as AI, to optimize workforce capabilities.

Data Utilization

The importance of accurate workforce data is emphasized. Organizations need to track employee locations, qualifications, and compliance with various state regulations to make informed decisions.

Financial Pressures

With operating margins at historic lows, healthcare systems cannot afford to make assumptions about employee needs or emerging risks. Understanding total rewards and benefits is crucial for attracting and retaining talent.

Risk Management

The discussion highlights the need for awareness of fiduciary liabilities related to employee benefits and the importance of clear communication regarding any changes to benefit offerings.

This podcast underscores the urgency for healthcare organizations to adapt to workforce and financial challenges through strategic transformation and effective risk management and encourages listeners to engage with the ongoing conversation.

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About our speakers

Nicole Francis

Nicole Francis

National Health Care FINPRO Leader

  • United States

Nicole Francis is a Managing Director at Marsh, specializing in client service delivery for large healthcare clients within the FINPRO Practice. With a focus on management liability and managed care errors and omissions, she designs and brokers tailored risk management solutions. Nicole has been recognized as a Health Care Power Broker.

David Mitchell

David Mitchell

Partner, Mercer

  • United States

As a Partner in Mercer’s Career consulting business, David guides senior leaders as they transform HR organizations — people, processes, and systems — in order to drive top-line results through maximum productivity and engagement, deliver profitable growth through the embrace of efficiency and automation, and innovate through employee-centric process design & data-driven decisions.

John Derse

John Derse

Senior Partner, Mercer Healthcare Provider Industry Practice

  • United States

John Derse is a Senior Partner and leads Mercer’s Healthcare Provider Industry Practice. His consulting is in the area of People Strategy which includes strategy, alignment/change management and workforce analytics and rewards providing clients with "end to end" strategic advice concerning the design, implementation and operation of human capital and the HR function.

Podcast

Healthcare insights podcast series

Learn more about our podcast series to gain a deeper understanding of the forces shaping the future of healthcare.