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Webinar series

The complexities of managing aggression and violence in healthcare

Violence against healthcare workers is a rising epidemic. After persevering through 18 months of a global pandemic, America’s health care workers are being subjected to another aspect of the ongoing pandemic — increasing workplace violence.

10/17/2021 · 3 minute read

Webinar #4 replay: The complexities of managing aggression and violence in healthcare: Risk management principles and strategies

This increasing threat of violence continues to negatively impact the delivery, quality and accessibility of healthcare. However, there are strategies and solutions that can help mitigate the risk, protect brand and reputation and support your organization in the event of an incident. 

Over the past few months, Marsh and industry leaders have explored how to identify threats, security planning and the role police and response forces play in strategy and also addressed the critical issue of how we care for our caregivers.

Our most recent discussion focused on risk management strategies and included:

  • Enterprise risk management considerations
  • Clinical risk management principles 
  • Risk transfer and risk finance considerations 

Kyle Rolf of Beazley joined to provide an overview of special coverages including Deadly Weapons Protection designed to help organizations address these ever-present risks.

A replay of the event as well as a copy of the presentation with panelist contact information can be found below.

Marsh Webinar - Session #4 - Violence in Healthcare – Minimize risk

Download the slides - Webinar #4

Webinar #3 replay: The complexities of managing aggression and violence in healthcare: Care for the caregiver

Marsh's HealthCare Practice leaders and special guests Karen Stein from Trinity Health, Alan Barker and Lisa Havens from Baylor Scott & White Health and Beth Lown, MD from The Schwartz Center for Compassionate Healthcare recently hosted the third webinar in our series: The complexities of managing aggression and violence in healthcare.  Session three focused on caring for the caregiver by supporting the mental health and wellbeing of healthcare workers. 

Our discussion included:

  • Internal safety measures to proactively identify and prevent workplace violence incidents
  • Facility-wide training recommendations for all levels of staff 
    • Post-incident response
    • Peer-to-peer support
    • Pursuing legal action
    • Root cause analysis and lessons learned
  • Survey readiness

A replay of the event as well as a copy of the presentation with panelist contact information can be found below.

Webinar replay: Care for the caregiver

Download the slides - Webinar #3

Webinar #2 replay: The complexities of managing aggression and violence in healthcare: Security planning

Marsh's HealthCare Practice leaders and special guest, Tyler Kerns of Saint Alphonsus Health System, recently hosted the second webinar in our series: The complexities of managing aggression and violence in healthcare. Session two focused on security planning and the role police and security response forces play in your strategy.   

Our discussion included:

  • Building your policies, procedures and plans
  • Personnel staffing and training
  • Utilizing protection systems
  • Protecting a healing environment: The role of police and security response

A replay of the event as well as a copy of the presentation with panelist contact information can be found below. 

Download the slides - Webinar #2

Webinar #1 replay:  The complexities of managing aggression and violence in healthcare: Defining the threat

Marsh healthcare leaders and our special guest, Tyler Kerns of Saint Alphonsus Health System, recently hosted a webinar to discuss the complexities of managing aggression and violence in healthcare.

This growing problem of violence in healthcare continues to negatively affect the delivery, quality, and accessibility of healthcare.

Our discussion included: 

  • The current threat landscape and regulatory oversight
  • Risk factors for workplace violence - identifying and understanding the healthcare work environment that can have the greatest impact on the prevalence of violence
  • Strategies to prepare for, manage and mitigate incidents 

A replay of the event as well as a copy of the presentation with panelist contact information and Q&A from the session can be found below. 

Download the slides - Webinar #1

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