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Transformation and risk podcast: Generative AI in healthcare

This episode highlights the transformational changes in healthcare and the importance of data in driving these changes.

01/13/2025 · 2 minute read

In this episode of the Healthcare Transformation and Risk podcast, host Hala Helm, along with experts Jaymin Kim and Kristin Rhebergen, discuss the integration of artificial intelligence (AI) and generative artificial intelligence (GAI) in the healthcare industry. They explore the challenges, risks, and strategies that healthcare organizations must consider as they adopt these advanced technologies to improve efficiencies and patient outcomes.

Key points:

Understanding Risks and Benefits

While AI has been utilized in healthcare for years, the introduction of generative AI presents new challenges. Organizations must assess how these technologies can help achieve desired outcomes while managing potential risks, such as data privacy and security concerns.

Impact on Workforce and Patient Care

The integration of AI can alleviate administrative burdens on healthcare professionals, allowing them to focus more on patient care. However, it is crucial to maintain the human element in healthcare interactions to prevent burnout and ensure quality care.

Legal and Compliance Considerations

As AI technologies evolve, so do the legal implications surrounding their use. Healthcare organizations need to develop frameworks to address liability issues and ensure compliance with existing regulations, such as HIPAA and GDPR.

Strategic Implementation

Organizations are encouraged to start small, focusing on education and experimentation with AI technologies before full deployment. This approach allows for the development of digital habits and ensures that the integration of AI aligns with the organization's goals and enhances the employee and patient experience.

This episode emphasizes the importance of a thoughtful and strategic approach to AI integration in healthcare, highlighting the need for cross-functional leadership and clear policies to mitigate risks while maximizing the benefits of these transformative technologies.

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About our speakers

Jaymin Kim

Jaymin Kim

Senior Vice President of Emerging Technologies with Marsh's Global Cyber Insurance Center

  • United States

As SVP, Emerging Technologies, Jaymin Kim helps Marsh clients understand and navigate risks that arise with the convergence of new and existing technologies. She advises Fortune 100 companies and is a frequent speaker on navigating opportunities and risks related to emerging technologies, such as artificial intelligence, extended reality, blockchain technology, and digital assets.

Hala Helm

Hala Helm

Strategic Health Care Risk Advisor

  • United States

Hala Helm is a Managing Director at Marsh, serving as a strategic healthcare risk advisor. With over 25 years of experience in enterprise risk management, she specializes in corporate compliance, privacy, and patient safety. Hala is also an Emeritus faculty member for ASHRM and has held leadership roles within the organization.

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