Kristi Whistle
Managing Director
From pandemics and foodborne illnesses to delivery challenges, employee safety, and cyberattacks, the failed management of any one of these risks can threaten the bottom line and survival of restaurant companies. It is therefore critical that restaurant companies take a robust, nimble, and proactive approach to managing the myriad of risks they face daily.
Marsh’s Restaurant Center of Excellence is comprised of a team of more than 150 highly experienced colleagues dedicated to delivering a broad range of insurance and risk management services and solutions tailored to the unique needs of independent restaurants and franchise operators. Our clients include quick-service and fast-casual restaurants, casual and fine dining restaurants, institutional establishments, bars, taverns, and coffeehouses. Our deep industry knowledge, robust analytics, insurance broking experience, and risk consulting expertise can help restaurant companies uncover and address their most important risks to stay ahead of the competition. Some of what our Restaurant Center of Excellence offers:
Restaurant industry knowledge
Because we understand your business, we can help you identify, quantify, and manage risks related to information and network security, food safety, brand and reputation, employee and customer safety, natural hazards, franchisor and franchisee risks, employee benefits, and more.
Extensive insurance product expertise
Effectively managing restaurant risks means relying on a full suite of insurance products, from property, casualty, and cyber to product recall, wage and hour, and environmental. Working with our risk and specialty practices, we can help you decide which forms of coverage to purchase, which insurers to work with, and how to structure your insurance program.
Superior insurance coverage terms and pricing
Building an effective insurance program that meets your business needs can benefit from strong relationships with insurers. We have those relationships, which helps us negotiate broad terms and competitive pricing on your behalf. Through our network of global specialists in more than 100 countries, we can help you build cost-effective and compliant programs covering your operations in multiple countries.
Industry-leading analytics and benchmarking capabilities
Robust data and analytical tools are critical to understanding your risk, volatility, and strategic opportunities. We can help you analyze industry loss trends and other data to enable you to make smarter decisions about how to manage your risk.
Broad risk management advice and guidance
Insurance can offer significant protection for key risks; however, it’s not the only risk management strategy. Services provided by Marsh Advisory and resources from across Marsh McLennan can provide human capital, brand management, risk consulting, and other solutions to help you manage a variety of insurable and uninsurable risks.
Monthly peer-to-peer calls
We host monthly Restaurant Peer-to-Peer calls with restaurant risk managers. Topics are mostly selected by the participants and are addressed by risk specialists from across Marsh McLennan as well as through open discussion with your fellow restaurant companies.
Annual Restaurant Risk Management Summit
We host an annual summit where restaurant companies from across the country gather to share best practices, learn from industry experts, and engage on key issues impacting the industry. This annual event is a great opportunity to network with peers.
Industry-leading Restaurant Loss Cost Trends Report and Restaurant Risk Management Survey
These bi-annual industry-leading reports provide insights into how restaurant companies are managing their casualty and liability losses along with risk management risk practices they are implementing across key areas of concern.
Thought leadership
Throughout the year, we host webcasts and author thought leadership articles and reports, providing insights in real time on trending and emerging risks and how to mitigate them.
Why Marsh
Our Restaurant Center of Excellence, with over 150 dedicated colleagues, offers risk advice and places insurance on behalf of more than 600 restaurant companies, including 9 of the Top 10 and 60 of the Top 100 according to “Nations Restaurant News.”
Our people
