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Lisa Kamei

Account Executive, Team Lead | Los Angeles

04/22/2023

  • Job Title: Account Executive, Team Lead
  • Department: Corporate Segment
  • Office Location: Los Angeles, California
  • Joined Marsh: December 2017
  • Hometown: Culver City, California
  • Education: University of California, Santa Barbara – Sociology major and Asian American Studies minor
  • Personal Interests and Hobbies: Learning new recipes from YouTube, traveling, billiards, longboarding

Meet Lisa

I’m an account executive for the Los Angeles office’s Corporate Segment/Middle Market department and the team lead for account representatives. Typically, the Corporate Segment handles any clients with a revenue range between $50 million to $1 billion. As an account executive, I speak with various clients from different industries to understand their operations, identify their risk exposures, and provide tailored insurance solutions to meet their needs.

How does your work support our company in being the Risk Advisor of the Future?

I support the company by managing our existing client relationships and guiding clients through the renewal process by sharing market trends and having candid renewal discussions to manage their expectations. We also stay up to date with industry trends so we can provide relevant and timely advice to our clients.

How has Marsh supported your career mobility and professional development?

Marsh has a “grow-your-own” culture and does a fantastic job of investing in their employees. I’ve been blessed with managers who encouraged my career mobility. When I first joined Marsh as an account representative, I was not looking to get promoted quickly; however, my previous manager assured me that I was capable of becoming an account executive and provided stretch goals for me, such as handling half of my book as an account executive or leading renewal discussions with clients independently. When I struggled, these goals helped keep me motivated and gave me the confidence to move to the next role.

Once I was promoted to associate account executive, I organically identified some client executives and advisors who invested their time in me so I could learn the necessary leadership skills and lean on their expertise. The biggest leap from associate account executive to account executive is gaining the skills and confidence to be the leader in the room who steers the discussion; it’s something you learn on the job – there isn’t a manual for it. However, my mentors have helped me tremendously. For example, one of my mentors, a client executive, gives me opportunities to help lead discussions. Following the calls, we’ll talk about how I did and how I can be even more effective. Getting this coaching and guidance along the way has been invaluable.

How do you drive diversity, equity, and inclusion at our company?

Since 2019, I've co-chaired the Los Angeles office’s Asian colleague resource group (ACRG). ACRG’s goal is to foster an inclusive culture. For example, we’ve organized events that promote open communication between executives and colleagues regarding a diverse workforce. Last year we organized a panel discussion where we brought in notable Asian speakers from the entertainment industry to speak about the importance of diversity and inclusion in all industries. This year, our ACRG is focused on collaborating with other Marsh colleague resource groups to highlight intersectionality and inclusive culture through the events we execute together.

Tell us something important about your family or background that helped form the person and colleague you are today.

Both my parents emigrated from Japan to the US. I’m the first to graduate from a four-year university. I watched my parents work hard to give me the life I have now. That said, I don’t take anything for granted and give my all to any opportunities presented to me.

What is the most meaningful advice you’ve received?

My first manager told me it is best practice to “be respectful of other people’s time." I carry this advice with me to this day. His advice helped me become self-sufficient and to do my due diligence first before asking others for help. This has helped my career tremendously. For example, when we conduct our renewal strategy meeting with our clients, we use this time to obtain business updates from clients and see if there have been any changes to their operation; however, instead of simply asking for their updates, I typically research the client’s recent events and notify them that we are aware of these changes before the discussion. Clients typically appreciate this gesture because it shows that we are respecting their time and doing what we can to minimize their work and be up to date with their operations.

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At Marsh, we believe that inclusion, diversity, and belonging are core to our purpose of protecting and promoting possibility.

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