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Enhancing Automotive Extended Warranties in Asia: Key Considerations for Battery Warranties and AI Integration

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The automotive extended warranty sector in Asia is experiencing significant growth, spurred by the rapid advancement of the auto industry, increasing disposable income, and a rising awareness of warranty solutions. 

With the market shifting towards electric vehicles and subscription ownership, there is a substantial opportunity to boost customer loyalty and profitability through extended warranty solutions, especially regarding battery warranties and the integration of AI in aftersales processes.

Download the report for more insights across warranty design and digital innovation

In our report, "The Future of Automotive Insurance Aftersales," created in partnership with the Open & Embedded Insurance Observatory, we explore the latest trends affecting the automotive extended warranty sector both globally and in Asia. We examine the key considerations for battery warranties and highlight the benefits of integrating artificial intelligence (AI) into the aftersales process. 

Designing smarter battery warranties with coverage that protects both drivers and margins

When evaluating coverage for electric vehicle battery warranties, insurers consider several factors, including the expected lifespan and performance degradation of various battery technologies, such as lithium-ion and solid-state. They assess the significant replacement costs, which can vary by manufacturer and model, and define the warranty coverage terms, including aspects like battery capacity loss and defects

How AI reshapes warranty programmes through prediction and personalisation

AI is transforming aftersales through several key applications, including predictive maintenance that analyses telematics data to foresee component failures, thereby minimising downtime and repair costs. It streamlines claims processing with automated systems that enhance validation and approval, leading to improved customer satisfaction. Additionally, AI enables personalised engagement by providing tailored coverage options based on individual driving behavior, while advanced fraud detection tools identify anomalies in claims to safeguard financial interests.

Gain insights and learn actionable recommendations for manufacturers, dealers, and importers, helping you successfully navigate the evolving automotive aftersales market.

Unlock new revenue opportunities with insights on battery warranties and AI integration.

Why Marsh

By leveraging Marsh’s extensive expertise in the automotive industry, you can rely on our experience to deliver reliable battery warranty options that enhance customer loyalty. Our extended warranty solutions are designed to integrate seamlessly with AI technologies, enabling efficient claims processing and predictive maintenance, ultimately improving your overall customer experience.

The future of automotive insurance aftersales

Unlock the potential of extended warranty

Quote

"The future of automotive insurance aftersales lies in embracing digital technologies and personalized services while prioritizing sustainability. Those who adapt to these changes will not only enhance loyalty but also secure their position as leaders in a rapidly evolving market." 

Wayne Rees
Warranty Leader, International Affinity, Marsh

Download the report now and transform your aftersales strategy

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FAQs

What are the benefits of automotive extended warranty programs?

Extended warranty programs represent a significant revenue stream for manufacturers, dealers, leasing companies, financial institutions, and warranty providers. They enhance customer loyalty, encourage repeat business, and generate valuable data insights for improving products and services.

How is artificial intelligence impacting automotive insurance aftersales services? 

 Artificial intelligence is transforming automotive insurance aftersales by: 

  • Enhancing service delivery 
  • Improving customer experience 
  • Streamlining operations  

AI aids in fraud detection and risk assessment and reduces turnaround times for claims processing, benefiting customers and providers.

What is the impact of aftersales insurance services in the automotive industry?

Aftersales insurance services, including extended warranty, are crucial revenue generators for the automotive industry, often achieving profit margins exceeding 20% for dealers. These services help build long-term relationships with customers and are essential for maintaining competitiveness in the market.

Who should read this report?
  • Automotive manufacturers: Executives and product managers can use the report to understand market dynamics and the importance of aftersales insurance services in their business strategy. 
  • Automotive dealers/importers: Managers and sales teams can learn how extended warranties enhance customer loyalty and drive additional revenue. 
  • Warranty providers: Companies that offer extended warranties can benefit from the latest market trends, challenges, and growth opportunities. 
What is the projected growth for the global automotive extended warranty market? 

The automotive extended warranty market is projected to grow 30% from 2024 to reach US$43 billion by 2029. This growth is driven by increasing repair costs, greater consumer awareness, and the adoption of digital service platforms. 

What are the key factors insurers consider when covering battery warranties on electric vehicles?

Insurers take several factors into account when evaluating coverage for electric vehicle battery warranty, including: 

  1. Battery technology and lifespan: Insurers need to assess electric vehicle batteries' expected lifespan and performance degradation over time. Understanding the specific technologies used, such as lithium-ion and solid-state batteries, is essential. 
  2. Cost of replacement: Given the significant cost of replacing electric vehicle batteries, insurers will evaluate the average replacement costs and how they may vary by manufacturer and model. 
  3. Warranty coverage terms: Insurers will define the extended warranty's coverage, including aspects like battery capacity loss, defects, and any associated components (for example, charging systems). 
  4. Regulatory compliance: Insurers must be aware of regulations and standards governing electric vehicle warranties in different regions, as these can impact coverage requirements and consumer rights. 
  5. Efficient claims process: Insurers will assess how best to implement a streamlined and efficient claims process for battery-related issues to improve customer satisfaction and operational efficiency.