Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices

The information contained on Marsh’s public website is based on sources we believe to be reliable and should be considered to be general risk management and insurance information only. The information is not intended to be considered as advice with regards to any specific situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be considered as general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorised to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on the website of our parent company, Marsh & McLennan Companies. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Company Information

Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

In Italy, our company is registered at the local Chamber of Commerce as Marsh S.p.A. under registration number 01699520159. For more information, please visit the Chamber of Commerce or IVASS websites.

Marsh S.p.A.
Registered address: Viale Bodio 33, 20158 Milano
Fully paid-up capital: Euro 520,000

Registered at the Chamber of Commerce of Milan under the registration number, fiscal code and VAT number: 01699520159
R.E.A. (Economic Administrative Index) of Milan number: 793418
Authorised and supervised by IVASS (Institute for the Supervision of Insurance), registered at the Single Register of Intermediaries since 12/03/2007, Section B / Broker under the registration number B000055861.
Subject to the power of direction and coordination of Marsh International Holdings Inc. pursuant to Article 2497 of the Italian Civil Code.

e-mail: info@marsh.com
PEC: marsh@cert.marsh.it
Fax +39 02 48538300

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Notwithstanding the possibility to refer us to the judicial authority, if you wish to lodge a complaint please contact us:

By post to the following address:

Marsh S.p.A.

Viale Luigi Bodio, 33

20158 Milano

For the attention of: Funzione Reclami

By e-mail to the following address:

reclami@marsh.com

By certified e-mail to the following address:

reclami.marsh@cert.marsh.it

Please be sure to include:

Name, surname and domicile of the complainant, with their telephone number where possible;
Identity of the Marsh person or persons the complaint relates to;
A description of the reason for the complaint and the policy number the complaint relates to;
Any document that may be useful in order to fully investigate the circumstances of the complaint.

The Complaints Department will respond within 45 days from the date of its receipt, using the same communication method as the initial complaint.

In any case, if the policy holder, insured party or beneficiary is unsatisfied with the response, or if the intermediary fails to respond within 45 days, they can contact IVASS including the information requested above from (1) to (4), together with a copy of the complaint submitted to Marsh S.p.A. and any response received.

The address to contact IVASS is the following:

IVASS

Servizio Vigilanza Intermediari

Via del Quirinale n. 21

00187 Roma

Italy

The entitled parties have the possibility of appealing to the Judicial Authority or to alternative dispute resolution systems including, for example, the possibility of appealing to the Mediation Body set up at the Chamber of Commerce to the place of residence or main domicile of the Contracting Party or of the parties who intend to enforce the rights arising from the contract.

In the event of collaboration in the execution of insurance mediation activities pursuant to article 22 of Law Decree 179/2012 (e.g. Broker with another Broker, Broker with an Agent), complaints shall be handled by the intermediary who has a direct relationship with the Insurance Company, which will communicate the complaint outcome.

Terms of Engagement

The general conditions under which Marsh offers its services is defined under the terms of engagement and occasionally via a personalised service level agreement. A copy of these documents is provided to the client prior to entering into a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive a copy of the conditions that apply to your situation.

The Code of Ethics and the Organisation, Management & Control Model

Here, you can find the italian version of:

the Organisation, Management & Control Model and the Code of Ethics for Marsh;
the Organisation, Management & Control Model 231 - General Part for Marsh Advisory.