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Mercer Marsh Benefits

Health on Demand 2023

Benefits for all. The secret to thriving employees and businesses.

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10/05/2023 · 5 min read

Benefits for all.  Benefits for a fast-changing world. Benefits for healthier societies.

To better understand the shifting priorities of different groups within the workforce, we sought opinions from over 17,000 individual employees, across different sectors and levels. Our analysis offers a unique insight into the value employees place on employer-provided benefits and demonstrates the power of a care-first approach.

Three key trends

Using benefits as an expression of company values is going to be more important as life becomes more complex. Our findings revealed three key ways risk managers and HR can work closely together to enable your employees and your business to thrive.

Benefits for all

Benefits for all

Building benefit strategies that work for everyone requires insight into the broad range of needs and preferences of different employee groups in your workforce.
Benefits for a fast changing world

Benefits for a fast-changing world

Using benefits as an expression of company values and to mitigate people risk is going to be more important as life becomes more complex, chaotic and digital.
Benfits for healthier societies

Benefits for healthier societies

Advancing employee health is a critical component of “the S in ESG”. For employers to be part of the solution, they need to address the physical, financial and emotional needs of their workforce.

Explore the industry trends

Dive into highlights of some of the top trends across 6 different industries. Consider the most helpful benefits for different industry groups of employees and how this may impact the benefits you provide. How do different employee groups view their employer and the support they perceive that they receive? How does this compare with other industries and against Global?

Top 3 most helpful benefits

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

Apps and devices to self-manage wellbeing

70%

My employer cares about my health and wellbeing

58%

My employer designs my job and work with wellbeing in mind

69%

I am confident my employer would support me in an emergency or time of need

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Apps and devices to self-manage wellbeing

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

73%

My employer cares about my health and wellbeing

61%

My employer designs my job and work with wellbeing in mind

72%

I am confident my employer would support me in an emergency or time of need

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Preventive cancer screenings

Free or subsidized food, transportation or housing

Help with adopting a more environmentally friendly lifestyle

63%

My employer cares about my health and wellbeing

47%

My employer designs my job and work with wellbeing in mind

65%

I am confident my employer would support me in an emergency or time of need

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

Apps and devices to self-manage wellbeing

69%

My employer cares about my health and wellbeing

56%

My employer designs my job and work with wellbeing in mind

68%

I am confident my employer would support me in an emergency or time of need 

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

Genetic test that reveals health risks and suggests lifestyle changes and screenings

65%

My employer cares about my health and wellbeing

51%

My employer designs my job and work with wellbeing in mind

67%

I am confident my employer would support me in an emergency or time of need 

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

Apps and devices to help self-manage health conditions

61%

My employer cares about my health and wellbeing

52%

My employer designs my job and work with wellbeing in mind

67%

I am confident my employer would support me in an emergency or time of need 

* (Strongly Agree + Agree)

Top 3 most helpful benefits

Preventive cancer screenings

An app to help find medical care when and where I need it, even in the middle of the night

Apps and devices to self-manage wellbeing

66%

My employer cares about my health and wellbeing

53%

My employer designs my job and work with wellbeing in mind

67%

I am confident my employer would support me in an emergency or time of need 

* (Strongly Agree + Agree)

Benefits for all

Are your benefits keeping up with the fast- changing times?

Employers have the power to close healthcare gaps so that all employees thrive.

Learn more in MMB’s Health on Demand 2023 Hong Kong report.

Download the report

Explore the trends

Employees’ lives have become more complex. The physical, social and emotional, and financial challenges of the past few years have been exacerbated by a period of polycrisis that has encompassed war, environmental disasters, political upheaval and a level of inflation that has affected access to basic necessities”. Employers have had to reassess the relevance and value of their benefits and are looking for creative and new ways to grow their business and their talent.
selected option

Different employee groups, for example Gen Z, caregivers and women, have different priorities, which change over time. Employers who gain insight to the varying needs and preferences in their workforce are able to focus on providing meaningful benefits for all.

Now is the time to introduce Gen Z into your benefits mindset

We found that almost all of GenZ said they are at risk of burnout from factors like work pressures, toxic CompanyCulture and poor leadership.

Why you need to keep caring for your caregivers

We explore how your organization can best support this important employee group in the Future of Work and more.

Making inclusive changes for meaningful impact

Vikki Walton shares how to help advance your efforts in addressing inclusivity gaps and more.

Using benefits as an expression of company values, and to mitigate people risk is becoming more important as life becomes more complex, chaotic and digital. Responding to moments that matter, taking a stand on societal issues and building trust via stepping-stones to a more digital health future – we’re seeing employers more actively managing their benefit strategies as they reset for relevance.

Balancing your human and digital healthcare delivery

Do you know how to balance human and digital health delivery in your benefits plan for the best outcome? C.J. Gordon shares how in this short video.

How can you bring resilience for a ‘continuous crisis’ era?

Employees’ mental wellbeing is affected by social and economic crises – and we’ve seen the last few years take a heavy toll.

How can you intensify your impact on societal issues?

Employees want their employer to be authentic and active about the causes they care about. Employers have a clear opportunity to reinforce their corporate values and take a stance on social issues through the benefits that they offer.

Advancing employee health is a critical component of the “Social” in the Environmental, Social and Governance (ESG) framework. For employers to be part of the solution, they need to address the physical, financial and emotional needs of their workforce.

Consider health equity issues and health risks in your workforce by focusing on the unwell, lower income and part-time workers within your employee populations, as well as mental health. 

Addressing the health and risk protection gaps of your workforce

Address health and risk protection gaps. Dr Nimitha Menon shares how to identify and address the health and risk protection gaps faced by your workforce.

Mitigating risk for your unwell employees

Employees who describe themselves as physically or mentally unwell are among the most vulnerable groups at work.

Designing your benefits for emotional wellbeing

Benefits for emotional wellbeing build employees’ mental resilience, support their life beyond work and protect against burnout.

Explore the Report

Get the Global report now

Get an in-depth look at the benefits that will help your employees and business thrive by downloading the full report.

Download report

Hong Kong Infographic

A bite-sized overview of the key findings from this year’s research.

Download infographic

Benefits for all

Employers have the power to close healthcare gaps so that all employees thrive.

Download the report

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