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Return to work (RTW) services

Outsource your return to work and injury management to focus on core operations while leveraging specialised expertise.

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The benefits of outsourcing injury management and return to work functions

In today’s fast-paced landscape, organisations may face significant challenges in managing workplace injuries. The pressure to reduce costs while ensuring the wellbeing of employees can be overwhelming. Effective injury management is crucial for maintaining a safe workplace and minimising costs associated with workplace injuries. With the right resources in place, organisations can enhance their safety culture, reduce downtime, and improve employee morale.

Mercer Marsh Benefits’ outsourced return to work services is designed to help alleviate the burden of injury management. With a dedicated team of specialists, we can provide the expertise necessary to implement effective strategies that not only aim to reduce costs but also foster a safer workplace. Our comprehensive approach helps ensure that your organisation remains compliant with regulations while supporting your employees’ wellbeing and successful return to work.

Consider the following questions

  1. How much time does your team currently spend managing injury cases?
  2. Are you confident your return to work processes align with best practices and compliance requirements?
  3. Could your organisation benefit from improved employee outcomes and cost savings? 

Mercer Marsh Benefits can help you 

Our approach not only aims to reduce costs but also ensures that your organisation remains compliant with relevant regulations, allowing your employees to return to work safely and promptly.

With deep industry knowledge and expertise, we are committed to delivering and unlocking value for you.

We can help you:

  • Streamline your injury management process
  • Support employees through recovery and reintegration
  • Make data-driven decisions with detailed analytics and reporting
  • Ensure compliance with legal and regulatory requirements
  • Create cost efficiency without compromise 
  • Access funding aimed at supporting risk reduction

Ready to enhance your return to work strategy?

Don’t let workplace injuries disrupt your organisation’s productivity. Contact us to discuss your specific needs and how our outsourced injury management services can support your organisation. Together, we can develop a tailored approach that aligns with your goals and enhances your overall risk management strategy. 

FAQs

Mercer Marsh Benefits offers return to work coordination services through a dedicated team of experienced professionals specialising in injury management and rehabilitation. Our coordinators are experts in navigating the complexities of the claims process, ensuring that both employers and employees receive the necessary support for a successful reintegration into the workplace.

Mercer Marsh Benefits provides a comprehensive range of services to support individuals returning to work after an injury. These services include personalised rehabilitation plans, ongoing support and counselling, workplace assessments, coordination with healthcare providers, and regular progress monitoring. Our approach aims to ensure efficient recovery and compliance with workers' compensation regulations across Australia, facilitating a smoother claims process.

A return to work (RTW) program is a structured initiative designed to assist employees in transitioning back to their roles after an injury or illness. This program includes tailored rehabilitation plans, workplace modifications, and ongoing support to ensure safe resumption of duties. Implementing an effective RTW program is crucial for streamlining workers' compensation processes, minimising downtime, and enhancing compliance with relevant regulations.

Returning to work after an injury offers numerous benefits for both employees and employers. For employees, it can foster a sense of purpose, improves mental health, and aids in recovery. For employers, having employees back at work can enhance productivity, reduces costs associated with prolonged absences, and fosters a positive workplace culture. Effective RTW strategies can also lead to lower workers' compensation premiums and improved employee morale, all while supporting a smoother claims process.

A return to work (RTW) coordinator is a professional responsible for managing the return to work process for injured employees. They collaborate with the employee, healthcare providers, and the employer to develop and implement a tailored RTW plan. The coordinator ensures effective communication and support throughout the process, streamlining the workers' compensation claims process and addressing any challenges that may arise.

To implement a return to work plan effectively, follow these key steps: assess the employee's medical condition and work capabilities, develop a tailored RTW plan in collaboration with the employee and their healthcare provider, communicate the plan to all relevant stakeholders, and monitor the employee's progress. By managing these steps effectively, you can ensure compliance with workers' compensation regulations and facilitate a smoother claims process.

Yes, in most cases, a doctor's clearance is required before an employee can return to work, especially after a significant injury or illness. This clearance ensures that the employee is fit to perform their duties safely. Our RTW coordinators assist in coordinating this process and ensuring that all necessary documentation is in place, supporting the claims process and ensuring compliance with legal requirements.

Return to Work coordination services from Mercer Marsh Benefits help employers by streamlining the injury management process, reducing the administrative burden of managing RTW cases, and ensuring compliance with legal and regulatory requirements. By leveraging our expertise, employers can focus on their core operations while we handle the complexities of return to work, leading to potential improvements in employee outcomes, cost savings, and a more efficient workers' compensation claims process.

By effectively managing return to work processes and facilitating timely reintegration of employees, our services can significantly reduce the duration of claims and associated costs. A successful RTW program is expected to lead to fewer claims, lower overall costs, and a positive impact on an organisation's claims history, which can help reduce workers’ compensation premiums while ensuring compliance with regulations.

Key components of an effective return to work plan include a thorough assessment of the employee's medical condition, a clear outline of job responsibilities, necessary workplace modifications, a timeline for the return, and regular monitoring and communication between all parties involved. A flexible plan accommodates changes in the employee's condition or work capabilities, ensuring a streamlined approach to the workers' compensation claims process.

Having a return to work coordinator can provide numerous advantages, including expert guidance throughout the RTW process, tailored support for employees, improved communication between all stakeholders, and enhanced compliance with regulations. coordinators ensure that the return to work is managed efficiently, reducing the risk of complications and promoting a positive experience for both employees and employers, while also streamlining the workers' compensation claims process.

Outsourcing the return to work function allows companies to leverage specialised expertise and resources, freeing up internal staff to focus on core operations. By partnering with Mercer Marsh Benefits, organisations can benefit from our deep industry knowledge, streamlined processes, and comprehensive support, leading to potential improvements in employee outcomes, cost savings, and a more efficient workers' compensation claims process.

Why Mercer Marsh Benefits?

With deep industry knowledge and expertise, we are committed to delivering and unlocking value for you.

Proactive claims advocacy: We leverage our expertise to escalate and challenge insurer decisions and address inactivity on claims, striving to ensure that you receive optimal support.

Funding access: Gain access to funding aimed at supporting risk reduction initiatives, which may ultimately help achieve lower premiums and enhanced financial stability.

Dedicated claims management teams: We partner with select insurers to provide dedicated, experienced claims management teams.

Strategic alignment of activities: Our approach aligns occupational rehabilitation and return to work activities with premium reductions.

We can help you

Contact us to discuss your specific needs and how our outsourced return to work services can support your organisation. Together, we can develop a tailored approach that aligns with your goals and enhances your overall risk management strategy.

Contact us

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This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. Any modelling, analytics, or projections are subject to inherent uncertainty, and any analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change. Page Compliance ID