Skip to main content
Marsh logo

Video

A Podcasts series on Incoming Multinationals in India: Property & Casualty Claims – Evolution, Trends, Opportunities & Outlook

Join experts as they discuss loss adjustment and claim recovery for multinationals in India's growing economy.

11/04/2025 · 2 minute read

With the phenomenal growth of India as a major economy, we are witnessing increased focus and investment from multinational organizations entering the market. In this context, a pertinent question arises regarding the efficiency of loss adjustment and claim recovery, ensuring that businesses do not lose momentum in their growth. In this episode, we aim to address some of the questions that multinational risk managers typically consider when thinking about India.

Sajal Ray, Key Multinational Client Leader at Marsh India, will moderate the discussion. He will speak with Adrian Sargent, Global Multinational Claims Leader at Marsh United Kingdom, and Sidhartha Patnaik, Claims Advocacy Leader at Marsh India. Joining them is Avya Kapoor, who has played a significant role in shaping conversations around claims in India. Avya brings over 20 years of experience in the field and is currently the Director of Operations at Proclaim India.

Key takeaways

  • Marsh’s robust global network and standardized claims handling protocol provide a significant advantage for multinational organizations operating in India.
  • Local claims expertise in managing both large and small claims, while continuously evolving with the changing ecosystem, is essential.
  • Multinational clients expect local insurers and loss adjusters to demonstrate flexibility and adapt global best practices in claims adjustment.
  • Emerging industries in India require specialized knowledge for effective claims handling, which can be accessed through Marsh’s industry claim specialists.
  • Regular interaction with loss adjusters fosters confidence, transparency, and a deeper understanding of clients’ risks and operations, ultimately enabling faster claim settlements.
  • Natural catastrophes, social inflation, and technological disruption are key catalysts shaping the future of multinational claims in India.

Episode 1

A Podcasts series on Incoming Multinationals in India: Property & Casualty Claims – Evolution, Trends, Opportunities & Outlook

Our people

Adrian Sargent

Adrian Sargent

Global Multinational Claims leader

  • United Kingdom

Placeholder Image

Sidhartha Pattnaik

Claims Advocacy Leader

  • India

Avya Kapoor

Avya Kapoor

Operations Director, Proclaim Surveyors & Loss Adjuster

  • India

Sajal Ray

Sajal Ray

Key Multinational Client Leader, Marsh Multinational, Multinational

  • India

Page Compliance ID. Disclaimer: Marsh India Insurance Brokers Pvt Ltd is a subsidiary of Marsh McLennan. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. This podcast is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh’s analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change. Any statements concerning actuarial, tax, accounting or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, tax, accounting or legal advice, for which you should consult your own professional advisors.

Insurance is the subject matter of the solicitation. For more details on risk factors, terms and conditions please read the sales brochure carefully before concluding the sale.

Prohibition of Rebates – Section 41 of the Insurance Act, 1938; as amended from time to time: No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take or renew or continue insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectuses or tables of the insurer. Any person making default in complying with the provisions of this section shall be punishable with a fine which may extend to ten lakh rupees.

Marsh India Insurance Brokers Pvt. Ltd. having corporate and the registered office at 1201-02, Tower 2, One World Center, Plot-841, Jupiter Textile Compound Mills, Senapati Bapat Marg, Elphinstone Road (W), Mumbai 400 013 is registered as a composite broker with Insurance and Regulatory Development Authority of India (IRDAI). Its license no. is 120 and is valid from 03/03/2024 to 02/03/2027. CIN: U66010MH2002PTC138276. Copyright 2022 Marsh India Insurance Brokers Pvt Ltd. All rights reserved.