Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices at Marsh.

The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorised to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on our parent company, Marsh & McLennan Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

UADBB „Marsh Lietuva“
Lvivo st. 21A
09313 Vilnius, Lithuania
+370 5 2199458
Faks. + 371 5 2732822
Send us an email

Should you remain dissatisfied with the way we resolve a complaint, you have the right to address your complaint to:

Central Bank of the Republic of Lithuania
Totoriu str. 4
01121 Vilnius
+370 5 268 0029
Fax: +370 5 268 0038
Email: info@lb.lt

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator.

Terms of Engagement

The general conditions under which Marsh offers its services is defined in the terms of engagement and sometimes in a personalised service level agreement. A copy of these documents is provided to the client prior to entering a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive another copy of the conditions that apply to your situation.