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Claims Management

Comprehensive claims management, providing specialist expertise and market leading innovations to position you for better results.

Experiencing any type of claim — whether resulting from a natural disaster, cyberattack, product recall, or injury — can quickly overwhelm even the most experienced risk manager or business leader in today’s complex environment.

Proactively managing and resolving a claim is essential to recovering from a loss and improving your bottom line.

Marsh’s Advisory Claims Solutions group steps in to work with your team, enhancing specialisation and increasing your capacity in a time of need. We proactively identify and advocate to improve claim outcomes, working closely with your business and insurers.

We collaborate with you to develop strategies that reduce claims exposure and improve the cost of risk transfer. Our technical specialists have deep industry knowledge and can service a range of risks and claims complexities.

Our end-to-end integrated approach across across claim advocacy, preparation, and handling can help accelerate claims resolution.

Working with Marsh’s Advisory Claims Solutions team will help you:

  • Objectively measure your claim performance and leverage insights to identify areas for improvement over time.
  • Learn where to focus limited resources based on Marsh’s proprietary data and benchmarking.
  • Tap into our claim specialists who monitor your high exposure claims and implement strategies that can improve claim outcomes.
  • Manage your overall cost of risk.

Our risk consulting claims management services can help you resume your operations as quickly as possible, minimise the frequency and severity of your claims, and reduce your total cost of risk.

The Global Risks Report

The top risks for 2024 and beyond. Data and insights from more than 1,400 global experts and leaders.

Learn more about Marsh’s other Advisory capabilities

We act as a trusted partner in the face of change, helping clients better anticipate future challenges and capitalise on emerging opportunities through proactive risk advice that builds resilience and confidence.

Case studies

Offshore jack-up rig in the midle of the ocean at sunset

Case Study

25/07/2022

Helping a multinational oil and gas company overcome major loss

After a devastating event, it can be chaos for the client and insurers. There’s a rush of ‘need’ for information, paperwork, and money. Marsh helps calm the storm, and brings order and efficiency. That’s invaluable to both clients and insurers.

FAQs

Global leadership

John Davies

John Davies

Commercial Director, Marsh McLennan Sentrisk

  • United Kingdom

Chris Knutson

Chris Knutson

Global Claims Solutions Leader