Companies need to be prepared for catastrophic events with a response plan that recognizes various types of impacts and with appropriate resources to manage the recovery.

Marsh's Catastrophic Response Services are of particular interest to clients whose property and operations include one or more of the following:

• geographic exposures to natural disasters such as hurricanes, floods, earthquakes, or tsunamis;
• contingent exposures for customers and suppliers potentially affected by these events that may impact on the organization's ability to conduct normal business operations;
• critical operational time lines, requiring immediate post-event recovery; and/or
• multiple locations or a concentration of assets exposed to large loss potential arising from a single occurrence or event.

The majority of events requiring these services tend to center on a property claims event. Therefore, the team activation process involves first and foremost Marsh's global Property Claims Practice leadership, and then other practices in the greater Marsh & McLennan organization as required.

Property Claims Consulting

• Represents a client in all claim issues including review of potential coverage issues, assists in development of strategies to identify all areas of claim, and measures and documents these losses
• Manages the overall claim process and coordinates with insurers' adjuster and their experts, as well as experts retained to assist a client in the claim process
• Assists a client and represents it in negotiations with insurers as well as arranges for issuance of partial payments

Contact:
Robert W. O'Brien
202-263-7863
robert.w.obrien@marsh.com

Forensic Accounting & Claims Services (FACS)

• World's leading claim preparation experts in areas such as loss of income, inventory, building, equipment, and all other areas of loss
• Provides on-site claim project management, Clerk-of-Works services, forensic engineering, and construction consulting, ensuring that full scope of the loss has been identified
• Assists with the pre-loss calculation of property and BI values, confirming adequate limits without over-buying

Contact:
Kevin McCarthy
312-627-6756
kevin.m.mccarthy@marsh.com

Crisis Management Practice

• Real-time crisis consulting - 24/7 support during a crisis:
• Provides actionable analysis of the potential threat to all stakeholder groups
• Develops crisis management strategy, and determines and implements appropriate preventative measures
• Defines the decision-making framework, manages the event, and orchestrates the company's crisis response
• Assures that existing incident response plans are properly aligned, including business continuity, emergency response, human impact, communications, etc.
• Identifies and neutralizes emerging issues and risks that could escalate a crisis
• Augments an existing communications team with senior crisis communications professionals on-site
• Supports humanitarian assistance efforts

• Helps to transition the company 'back-to-normal'
• Conducts a post-incident review
• Aids in the rebuilding and strengthening of relationships with stakeholders which may have been damaged during the crisis

Contact:
Tracy Knippenburg Gillis
212-345-3886
tracy.knippenburggillis@marsh.com

Claims Consulting Practice

• Facilitates claims reporting and medical management immediately following emergency situations
• Evaluates off-site and temporary work areas for safety and health conditions
• Assists in the development and communication of safety issues to all affected employees
• Facilitates onsite claims adjusters or investigators as warranted
• Ensures that all elements of the catastrophic claims response process in place with the respective carrier or TPA are initiated

Contact:
Charlie Martin
203-229-6518
charles.f.martin@marsh.com

Business Continuity Risk Management (BCRM)

• Offers a unique approach to risk management and process prioritization
• Provides clients with the knowledge and expertise to more effectively identify risks, mitigate exposures, and manage their businesses in a challenging economic environment
• Works with clients to design, build, and run business continuity programs

• BCRM Program current state assessments
• BCRM policy, standards, and governance

• Threat assessments and business impact analyses
• Supply chain resiliency assessments and gap analyses of current recovery capability
• Cost/benefit analyses of mitigation options and business process recovery planning

• Training, testing, and exercising of protocols, plans, and capabilities
• Program audits and benchmarking BCRM services

Contact:
Kooros Mahmudi
201-284-4932
kooros.mahmudi@marsh.com

Construction Consulting

• Assists in developing property damage assessments, inspections and reports
• Develops replacement cost estimates and isolates any potential betterment issues that might arise in the insurance claim process
• Provides project scheduling and critical path analysis
• Engages in construction cost audits and prequalification of architects and contractors

Contact:
Colin Daigle
202-263-7892
colin.a.daigle@marsh.com